Bella Hot Tubs Trading as Bella Events Ltd

Effective Date: 01/08/2024

At Bella Events Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us, whether online or offline.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: This includes your name, address, phone number, email address, payment information, and any other details you provide when making a booking, requesting a quote, or contacting us.
  • Technical Information: When you visit our website, we may automatically collect details about your visit, such as your IP address, browser type, device information, pages viewed, and the duration of your visit.
  • Cookies: Our website uses cookies to personalise your experience and improve our services. Cookies help us understand your preferences based on previous or current site activity.

2. How We Use Your Information

Your information is used in the following ways:

  • Order Processing: To process and manage your bookings, payments, and deliveries.
  • Communication: To contact you regarding your bookings, respond to your enquiries, and provide updates or customer support.
  • Marketing: With your consent, we may send you promotional materials, special offers, or newsletters. You can opt-out of receiving these communications at any time.
  • Website Improvement: To analyse and improve the functionality of our website and services, ensuring a better user experience.

3. Data Protection

We are committed to keeping your information secure. We have implemented various measures, including physical, electronic, and managerial procedures, to protect your personal data from unauthorised access, use, or disclosure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: We may share your information with third-party providers who assist us in delivering our services, such as payment processors, delivery services, and IT support. These providers are bound by confidentiality agreements.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can ask us to correct any inaccurate or incomplete information.
  • Erasure: You can request the deletion of your personal data, subject to certain legal obligations.
  • Objection: You can object to the processing of your data for direct marketing purposes.
  • Restriction: You can request that we limit the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at Bellaeventsltd@hotmail.com.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Bella Hot Tubs Trading as Bella Events Ltd
Registered in England and Wales
Company Number: 09795804
Email: Bellaeventsltd@hotmail.com
Office: 0113 733 6234
Mobile: 0750 501 1784