Terms and Conditions

Definitions

• “We”, “us”, “our”: Refers to Bella Events Ltd.
• “You”, “the client”, “the customer”, “your”: Refers to the individual who requested our services and entered into this contract.
  
  

Damage

• Any equipment found damaged or missing during the hire period will be repaired or replaced at the hirer’s expense.
• Items attached to the marquee sidewalls, roof, or framework must be removed before collection.
• Failure to remove tape and residue from the marquee before collection will result in a £50 cleaning charge.
  
  

Hirer’s Responsibility

• The hirer must not use cooking equipment, lighting, electrical appliances, or decorate the marquee’s interior/exterior without prior consent from the company.
• Any damage or soiling caused by such use, requiring repair or cleaning, will be charged to the hirer.
• You are responsible for the hire, even if hiring on someone else’s behalf.
  
  

Safety

• The hirer and others must not enter the structure during the marquee’s construction.
• The company is not responsible for any injury or damage sustained by the public in or around the marquee during the hire period.
  
  

Liability

The Company will not accept liability, and you may be liable for part/full hire fee in the following cases:

1. The marquee/gazebo build is delayed or cancelled due to the site being inaccessible, ill-prepared, or deemed unsafe by company representatives.
2. Delay or cancellation due to adverse weather conditions.
3. Delay or cancellation due to the hirer not obtaining the appropriate permission from the public or local authority.
4. Charges may be applied if our staff are required to attend safety briefings or meetings before being permitted onto the site. We must be informed of this requirement at the time of booking.

Payment

Payment Methods
We accept cash and bank transfers. For cash payments, please contact Bella Events Ltd via email at bellaeventsltd@hotmail.com.

Payments to Us

• Our staff is not permitted to accept payment directly. All payments must be made directly to Bella Events Ltd unless you have received permission from the directors via email or our contact number.
• If you pay any member of staff for either a deposit or completion of installation, an administrative charge of £80.00 will be applied, and your balance will remain outstanding until Bella Events Ltd receives payment directly.
  
  

Payment Timeframes

• The client agrees to pay the invoice on or before the date stated on the invoice.
• Bella Events Ltd reserves the right to reissue the invoice and request payment within one day of reissue.
• Should the outstanding balance not be settled by the deadline, Bella Events Ltd reserves the right to apply an administration and late charge of £80.00 for each reissue of invoices thereafter (daily on day 4 at £80.00).
  
  

Unpaid Accounts

• If Bella Events Ltd cannot recover any outstanding amounts after a reasonable period, we will employ the services of a debt collection agency.
• The client accepts that the debt collection agency will increase the outstanding amount to cover their costs, typically 33% of the invoice amount.
• Once the debt is passed to the collection agency, we have no further involvement and cannot reverse the process or associated fees.
  
  

Refunds

• All paid deposits are non-refundable if you need to cancel your booking.

Privacy Policy

• We will never sell or pass on your contact details to any other company or third party unless required to do so by law.
• Your details may be retained to assist with your enquiry and used for correspondence.
• Your details may also be used for marketing purposes by Bella Events Ltd. If you do not wish for your details to be used for marketing, please contact us.