Terms and Conditions

Clear, simple rules to keep everything fair and transparent.

TERMS AND CONDITIONS

We', 'us' and 'our' refer to Bella Events Ltd. 'You', 'the client', 'the customer' and ‘your' refer to the individual who requested our services and entered into this contract.

Damage

Any equipment found damaged or missing during the hire period will be repaired or replaced at the hirer’s expense. Items stuck, fixed to the marquee sidewalls, roof or framework should be removed before collection. Any tape used on the Marquee the hirer must remove the tape as well as any residue before collection to avoid a £50 cleaning charge.

Hirers Responsibility

The hirer shall not use cooking equipment, lighting or electrical appliances or decorate the interior/exterior of the marquee without prior consent from the company. Any damage/soiling resulting in such use that may require repair or cleaning will be charged to the hirer. You are responsible for the hire if you are hiring on someone else's behalf.

Safety

For the safety of all concerned, the hirer may not enter the structure during the time the Marquee is being built. The company cannot be held responsible for any injury or damage sustained by the public in or around the marquee during the hire period.

Liability

The Company will not accept Liability and you may be liable for part/full hire fee:

1. When the marquee/gazebo build is delayed or cancelled due to the site being inaccessible or ill prepared or in any instance where the site is deemed unsafe by Company representatives.

2. Delay or cancellation due to adverse weather conditions.

3. Delay or cancellation due to the hirer not obtaining appropriate permission from the public or local authority.

4. Charges may be applied where our staff are required to attend safety briefings or meetings before being permitted onto the site. We must be informed of this requirement at time of booking as this could result in delay or cancellation of the hire if the Company have no prior notification. Any costs associated with delay or cancellation will be passed to the hirer.

Payment

Payment methods we accept Cash and Bank transfers. Clients/Customers wishing to pay via cash please contact Bella Events by email [email protected].

Payments to us

Our staff is not permitted to accept payment – to pay for your deposit or completed installation, you must pay Bella Events Ltd directly unless you have been given permission from the directors in the office through email or our contact number otherwise your balance will remain outstanding until such time as Bella Events Ltd receives payment directly. If you pay any member of staff for either a deposit or completion of install, you will be in breach of your terms and conditions and an administrative charge of £80.00 will be charged.

Payment time scales

The client agrees to pay the invoice on or before date stated on invoice. Bella Events Ltd reserves the right to re-issue the invoice and request payment within 1 day of re-issue. Should the outstanding balance not be settled within the deadline date, Bella Events Ltd reserves the right to apply an administration and late charge of £80.00 for each reissue of invoices thereafter (Daily on day 4 at £80.00).

Unpaid accounts

In the event that Bella Events Ltd cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs – this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the cost of the invoice – it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.

Refunds

Should you need to cancel the booking, all paid deposits are non-refundable.

We will never sell or otherwise pass on your contact details to any other company or third party unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also be for marketing purposes by Bella Events Ltd If you do not wish for your details to be used for marketing purposes, please contact us.